Cancellation Policy – Mona Vale Skin & Soul

We understand that life can get busy and plans may change. To ensure we can accommodate all our lovely clients, we kindly ask for your cooperation with the following policy:

• 24 Hours’ Notice: If you need to cancel or reschedule your appointment, we require at least 24 hours’ notice. This allows us time to offer your spot to someone else who may be waiting.
• Late Cancellations & Missed Appointments: Appointments cancelled with less than 24 hours’ notice or missed entirely may incur a fee of 50% of the scheduled service cost.
• Arrival Time: Please arrive on time for your appointment. Arriving late may result in a shortened session or the need to reschedule, with the cancellation fee applied.
• Respect for Everyone’s Time: Our team strives to give every client the attention and care they deserve. By adhering to this policy, you’re helping us create a seamless experience for all.

Thank you for your understanding and support. If you have any questions or need to make changes to your appointment, please don’t hesitate to contact us at [insert contact details].

We look forward to pampering you soon! 💖